Privacy Policy

Data Controller: Energy Care

Data protection officer: Martyn Andrieux

Energy Care understands that your privacy is important to you and that you care about how your personal data is used and shared online.

This privacy policy provides information on how Energy Care collect, use and share any information you provide to us and how it is stored and transferred.

Our principle business is property maintenance including gas and electrical works, plumbing, maintenance and inventories.

Our main trading address is 36 Brunswick Street Teignmouth TQ14 8AF. Our VAT registration number is 704 2336 71

1 Types of date we may collect and store
Types of date we may collect and store from Customers, Suppliers, Other Business & Private Individuals:

Name
Business/company name
Address
Phone number
Email address
Residential status
Landlord details
Estate Agent details
Tenant details
Orders for goods and services
Accounting transactions including bank details
Details of customers home equipment (such as boilers and gas plumbing and electrical fixtures) and of domestic furniture

2. How we collect data
From our website
From phone calls other correspondence with you
From third parties such as a friend/spouse/partner/family member/colleague
From third parties who are clients
From business associates
From insurance companies
From lead Generation and Marketing Companies
Through your consent to third parties disclosing the information about you to us which you have proved them with.
In connection with actual or potential business or employment relations.

3.Reasons for data collection:
Conducting our business and operating and monitoring our services
Providing information, and administering and communicating with you in connection with services we provide.
Accounting processes.
Issuing reminders or documents.
Customer and potential customer contact.
Legal Compliance and enforcement of Legal Rights.
Compliance with Industry Standards.
With your permission and/or where permitted by law, for marketing purposes which may include contacting you by email with information, news and offers on our products and/or services.

We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 OR GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

4. Lawful basis for data use (processing):
We will comply with our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times. For more details on security see Section 8.

Our use of your personal data will always have a lawful basis because either:

It is necessary for our performance of a contract with you
You have consented to our use of your personal data (e.g. by providing it to us or subscribing to e-mails)
It is in our legitimate interests.

5. Who we share data with:
We never disclose personal data except with your consent or in connection with work we have been requested us to carry out. In this connection we may share your information with:

Employees
Contractors
Suppliers
Compliance Bodies and Government Departments
Energy Cares Website hosts

In certain circumstances, we may also be legally required to share certain data held by us, which may include your personal data, for example, where we are involved in legal proceedings, where we are complying with legal obligations, a court order, or a governmental authority.

6. Control of and access to your data:
We will only keep data for as long as we deem necessary to adequately provide the services we offer. We will normally keep your data for up to 7 years after we last process it. You have the right:

To be informed about our collection and use of personal data
To have access to the personal data we hold about you
To rectification if any personal data we hold about you is inaccurate
To be forgotten – i.e. the right to ask us to delete any personal data we hold about you
To restrict (i.e. prevent) the processing of your personal data
To data portability (obtaining a copy of your personal data to re-use with another service or organisation)
To object to us using your personal data for particular purposes
To withdraw consent you previously provided (may be limited by legal requirements)

7.Contacting Us & Complaints:
If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you.
You can write to Energy Care 36 Brunswick Street Teignmouth TQ14 8AF You can e-mail us at info@energy-care.co.uk
You can call us on 01626 777200
If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

8. Protecting data:
We maintain administrative technical and physical safeguards to protect all personal data against unlawful or unauthorised use, transfer, access, disclosure or destruction.

9. How Can You Access & Control;Your Data?
You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.

10. Policy Updates:
We will update this statement from time to time so suggest you review it periodically. We may make changes to it without informing you but the new policy will be posted on the website immediately on alteration.

11. Sale of the business:
We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred,be transferred to the new owner or newly controlling party, They will then, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

12 Use of our web site:
We respect and value the privacy of everyone who visits our website, energy-care.co.uk (“Our Site”) and

will only collect and use personal data in ways that are described below, and in a manner that is consistent with our obligations and your rights under the law.

Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

12a. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Account” means an account required to access and/or use certain areas and features of our site;
“Cookie” means a small text file placed on your computer or device by our site when you visit certain parts of our site and/or when you use certain features of our site. Details of the Cookies used by our site are set out below;
“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
“personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 OR EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); and
“We/Us/Our” means Energy Care, whose registered address is 36 Brunswick Street, Teignmouth, TQ14 8AF, and whose main trading address is 36 Brunswick Street, Teignmouth, TQ14 8AF, and River Media Devon Ltd, the website design and hosting company, whose registered address is 28 Alexandra Terrace, Exmouth, EX8 1BD

12b. Information About Our Site
Our site is owned by River Media Devon Ltd, whose registered address is 28 Alexandra Terrace, Exmouth, EX8 1BD, and jointly operated by them and ourselves, Energy Care, whose registered address is 36 Brunswick Street, Teignmouth, TQ14 8AF

12c. What Additional Data Might We Collect on Our Site?
Depending upon your use of Our Site, in addition to that specified in Section 1 we may collect some or all of the following non-personal data (please also see section below on Our use of Cookies and similar technologies and Our Cookie Policy (www.energy-care.co.uk/cookies):

Preferences and interests
IP address
Web browser type and version
Operating system
A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to

12e. How do we use data collected on Our Site?
In addition to the reasons specified in Section 3, we may also use your data for the following purposes

Providing and managing your access to our site
Personalising and tailoring your experience on our site
Replying to emails from you
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by clicking the unsubscribe link at the bottom of the newsletter Analysing your use of our site and gathering feedback to enable us to continually improve our site and your user experience
Third parties whose content appears on our site may use third party Cookies, as detailed below in section 12h. Please refer to section 12h for more information on controlling Cookies.

Please note that we do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

12f. Control of your data
In addition to your rights under the GDPR, set out in section 4, when you submit personal data via Our Site, you may be given options to restrict our use of your data. In particular, we aim to give you strong controls on our use of your data for any direct marketing purposes (including the ability to opt-out of receiving emails from us which you may do by unsubscribing using the links provided in our emails and at the point of providing your details).

You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

12g. Your right to withhold information
You may access our site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

You may restrict our use of Cookies. For more information, see Section 12h and our Cookie Policy www.energy-care.co.uk/cookies.

12h Our Use of Cookies
Our site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve our products AND/OR services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than us. Third party Cookies are used on our site for advertising services. For more details, please refer to section 6, above, and to section 13.6 below. These Cookies are not integral to the functioning of sur site and your use and experience of our site will not be impaired by refusing consent to them.

All Cookies used by and on our site are used in accordance with current Cookie Law.

Before Cookies are placed on your computer or device, you will be shown a pop up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of our site may not function fully or as intended.

Certain features of our site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below but please be aware that our site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

The following first party Cookies may be placed on your computer or device:

Name of Cookie

Purpose & Type

Strictly Necessary

energy-care.co.uk

Session cookie

Yes

cookie_notice_accepted

To set cookie declaration

No

_ga

Google Analytics

Yes

_gid

Google Analytics

Yes

_gat

Google Analytics

Yes

Our site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our site is used. This, in turn, enables us to improve our site and the products AND/OR services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our site, it does enable us to continually improve our site, making it a better and more useful experience for you.

The analytics service(s) used by our site use(s) Cookies to gather the required information.

The analytics service(s) used by our site use(s) the following Cookies:

Name of Cookie

Purpose & Type

Provider

Strictly Necessary

_ga

Google Analytics

Google

Yes

_gid

Google Analytics

Google

Yes

_gat

Google Analytics

Google

Yes

In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our site more quickly and efficiently including, but not limited to, login and personalisation settings.

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

14. Contacting Us:
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@energy-care.co.uk, by telephone on 01626 777 200, or by post at 36 Brunswick Street, Teignmouth, TQ14 8AF. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 12, above).

15. Changes to Our Privacy Policy:
We may change this Privacy Policy from time to time (for example, if the law changes).

Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.